Campus des Métiers et des Qualifications Relation client 3.0

Because of the digital revolution and the growing interactions between distribution and communication channels, businesses have to face new challenges. Employees'skills evolve and new jobs are created too. It is in that context that the Campus "Relation client 3.0" was born in 2018. The campus is based on a network of high schools, universities (13 000 learners in technological and vocational education - ranging from national vocation qualifications level 1 or 2 master's degrees and even PhD), professionals and officials. The campus aims to address omnichannelism challenges through adapting training courses, innovating and supporting learners in improving their skills. The priority is to understand the customer in our post-digital era and to better analyse selling (and transaction) situations in order to : . Reshape the jobs in which employees interact with customers, . Adapt customer service training courses, . Teach current and future employees soft skills that are so important in customer relationship.

About us

CountryFrance
Type of CollaborationNational CoVE Initiative
ContactSylvie Demassieux
E-mail addresssylvie.demassieux@ac-lille.fr
Sector of expertise:Financial and insurance activities
Real estate
Wholesale and retail trade

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Center of Vocational Excellence
National CoVE Initiative